Shortlists facilities for your case
Two or three, chosen against your condition, budget, insurer and location — not a list of everyone we know.
With the reasoning shown
Free service
Get Matched to the Right Clinic
Tell us the condition, the budget and where you are staying. We come back with two or three facilities that fit and the reason for each. Free, and we take no commission.
What It Is
A free matching service run by the same desk that compiles the directory. You describe your situation, we shortlist facilities that can actually handle it, and you contact whichever you choose directly — as their patient, not ours.
We hold no deposits, sign nothing on your behalf, and take no commission on your treatment.
What the Concierge Does
And, just as importantly, what it does not.
Checks accreditation and clinicians
Current accreditation status and the registration of the specialist you have been offered, verified at source.
How we verify — Checks accreditation and cliniciansGives you realistic numbers
What the facilities charge international patients for what you need, and which of them will bill your insurer directly.
The cost guide — Gives you realistic numbersDoes not book for you
You contact the facility yourself. That keeps you the customer in that relationship, with the rights that come with it.
Deliberate, not a limitation
Does not give medical advice
We help you choose where to be seen. Diagnosis and treatment decisions belong to the clinician who examines you.
Is not an emergency service
For anything life-threatening call 118 or 119 and go to the nearest emergency department. Message us afterwards.
Emergency directory — Is not an emergency serviceHow It Works
Four steps, usually inside a working day.
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Message us with the details
The condition or procedure, your rough budget, your insurer if you have one, and the area you are staying in. The more specific, the better the shortlist.
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We check against the directory
Accreditation, whether the specialty is genuinely available, what it costs, and whether the facility handles your insurer directly.
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You get two or three options, with reasons
Including the trade-off for each. If none of them fits, we say so rather than pushing the nearest one.
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You contact the facility yourself
Directly, as their patient. We stay available if something changes or you want a second opinion on what you have been quoted.
When to Use It
Most useful when the choice is genuinely unclear.
You do not know which specialty you need
Common, and the most expensive thing to get wrong — a specialist consultation with the wrong specialist costs you both the fee and the time.
You have been quoted something and want a sanity check
We will tell you whether the number is in the normal range for Bali and what is typically excluded from a quote like it.
You are planning treatment before you travel
Four to six weeks out is the comfortable window for elective surgery. We can tell you what is realistic in the time you have.
Your insurer is being difficult
We can tell you which facilities bill your insurer directly, which is often the difference between a claim that works and one that does not.
Frequently Asked Questions
There is none worth hiding. We are not paid by the facilities, so there is no referral fee built into your bill. It is free because an independent shortlist is the useful thing we can offer.
No. You contact the facility directly and are their patient. We hold no deposits and sign nothing on your behalf.
Usually within a working day. If it is urgent, say so in the first message — but for anything life-threatening call 118 or 119 first.
Call 118 or 119 and go to the nearest staffed emergency department. We are not an emergency service. Message us afterwards and we can help with insurers and transfers.
Yes — that is one of the most common requests. We mark English support per clinic and per department rather than assuming it.
Tell Us What You Need
Condition, budget, insurer, where you are staying. That is enough to start.
Message the ConciergeFree · No obligation · We take no commission